Twilio

We have integrated our software with Twilio Whatsapp API to send patients their prescriptions and appointment information, as well as links to log in to our application.APIs and SDKs are also easy to integrate so it is not time consuming.Changes are also easy to make.What I like the most is We use Twilio for automated whatsapp notifications that send both prescriptions and medical orders to patients and scheduled appointment reports to doctors from our cloud telehealth platform. Usually medical appointments have modifications and cancellations and it is very useful to notify everything by whatsapp.It gives us confidence as a provider as we transmit sensitive personal data.

Our company uses Twilio primarily to send and receive SMS/MMS messages that are generated by our platform.

We use Twilio to send personalized marketing messages or promotions directly to customers' phones via SMS or WhatsApp. This help in increasing engagement and keeping the customers informed about new features and offers that they may want to take advantage of.

In addition, it helps us drive sales while at the same time keeping a pulse on what sort of products/services our customers might want to see next.

We have used the Twilio SMS platform for years and recently started using Twilio Studio to make outbound voice calls. The scope is to send a lot of messages and calls connecting doctors with their patients.

[Twilio is] used to manage communication with our clients in the ways that our clients work outside of emails. It allows us to communicate with our clients by voice calls and text messages. We used to use programmable wireless to provide on demand connectivity as we travel with our equipment but have shifted to other vendors as they spun off that business.

We have been using Twilio's texting feature for our clients for over 1 year. Due to new regulations, we had to provide additional information about our use. As a result, the feature on our software was "halted." We completed the documentation and have reached out to Twilio dozens of times over the past month, and cannot get the feature back up and running with any success.

In my experience, Twilio keeps putting our "campaign" off for days at a time. In my experience, we contacted with no response multiple times and at this point, we will likely leave Twilio for another provider unless something changes this weekend.

I would not recommend Twillio at all for setting up for a client. In my opinion, it has been a "MONTH" long nightmare to get this feature back up and running.

Passengers onboard aircraft with our hardware installed are able to send SMS messages to people on the ground. We use Twilio to facilitate private conversations between the aircraft passengers and their contacts. Twilio allows us to provide this functionality such that the people on the ground do not need to install any additional apps; they simply use their normal text messaging app to read and reply to messages from the user flying on the aircraft.

I usually don't leave reviews but I am so upset of how Twilio treated me and my business that I feel an obligation to do so. In my experience, Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or other service providers. Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my business was being damaged every day by it. I would never recommended Twilio to any businesses or consumers.

During the pandemic, we needed to engage the many new hikers and other outdoor recreation folks coming to our parks. However, we had limited staff, budget, and capacity (it was 2020 after all). We found Twillio and with its grants program, got up and running in a couple of weeks with a text auto-responder to provide customer service and fundraising follow-up to a wider audience. Since then we have expanded our auto-responder to encompass many "questions" our visitors have in the field, allowing us to provide prompt maps, resources, and other problem-solving tools (paper free too!)

We needed a way to efficiently communicate with our clients. Most of them don't consider buying internet or don't have a smartphone.

Twilio Authy is best and the simplest tool for 2FA (two factor authentication) use in our organisation. It is very use to setup and configurable. In our organisation we have to use VPN and other SSO login and we using two factor authentication using authy Only. It has functionality of backup and restore of keys so that if we install in other devices it will be easy to migrate. It is helping us by preventing unauthorised logins and security breaches.

Given the amount of tools for voice recognition or report management, we recognize that Twilio is one of the best services oriented towards support operations and communication management that we will be able to find throughout our business life. We are satisfied and pleased to be using Twilio to cover our communication.

Allows us to communicate with customers on a reliable communication channel (short message service). This allows us to target/send notifications (promotional, order status, service, etc.) to customers using smartphones or non-smartphones. SMS is legacy but still effective as it attracts attention, texts get read unline million push notifications all in all cheaper and effective method to stay in touch with customers.

We implemented Twilio within a small service-based company that needed to point people in the right direction when they got in touch with the company. Whatever channel those people get in touch with us, such as Whatsapp or email, we can quickly streamline the conversation and then keep an accurate record of all interactions in the future.

In our sales department, as well as Account Management we utilize the Twilio text reminder service in conjunction with our CRM to send prospective and current customers text messages. This has eliminated a lot of ghost calls and missed communication with our potential customers, and current. Most clinicians are busy throughout their day in session so being able to text back and forth is much easier. We've closed a lot more sales from having better communication! Twilio works like a charm!

We had a problem keeping engaged with Clients and we found that Twillo is a great tool for client connection. We use it to keep connected to our Clients.

We use Twilio to buy or purchase our customer's phone numbers that they were going to use once we set up their SevenRooms account.

Our company, SnapEngage, is the leading provider of live chat platforms. Twilio SMS API is being used in our company for 5+ years already and is used for providing the possibility of creating a chat between our live chat platform and the customers of our customers (site visitors). A site visitor can create a chat with agents by texting an SMS and the agent will be able to reply from the platform. Put customer is buying of SMS number through our platform, so that their clients could have a chat via SMS. That's very nice for people who can just chat via SMS, so it gives more flexibility to communicate. Along with SMS, we provide Facebook Messenger and etc. Integration with Twilio went pretty easy. When our client doesn't want to use this channel, we just release the number to Twilio. All the logs we can see in the admin account logs. Also, we integrated the Programming Voice module, but Voice API is not used very often as much as SMS. Integration was done a long time ago, 5+ years. As far as I know, integration was performed smoothly, we don't have issues. Some time ago we had live calls using Twilio but not anymore.

We use Twilio as part of our SaaS product to extend its reach with audio and text phone communication: Twilio allows us to programmatically create a conference call between 2 parties who are already connected by our SaaS platform in a text messaging session, and allows text messaging to come from SMS channels too.

We use Twilio as a one-stop solution to all our messaging needs, we leverage it on our platforms to create the best developer experience for developing voice and text-based applications. Twilio has got everything covered when you talk about messaging--from sending out marketing text messages to sending out the voice notes to our customers from an IVR. Since we are a telecommunication-based organization, globally we try to have the same set of gateways/applications wherever possible and Twilio has helped us achieve this. We use Twilio across all of our business units globally.

We are not currently making full use of Twilio. I would love to do more with Twilio SMS. At the moment, we use Twilio Voice to call our front security gate and to tell it when to open and close. This has been very convenient for us as the process was somewhat tedious for our staff. Being able to automate things through our in-house Laravel database has been a real time saver.

A year ago we were using Twilio SMS as verification code register/login for out app. Now days we have evolved and since we implement a WhatsApp register/login we had to do all the process with facebook and Twilio in order to have a verified WhatsApp Business Number from Twilio. We implemented our login sending whatsapp code messages and later we implemented a CRM through Twilio whatsapp for our customers (equivalent to others like intercom, zendesk, etc. but with whatsapp). Additional we still use Twilio SMS in order to verify potential leads instead of using captchas.

We use the Twilio voice and messaging APIs to communicate with client communities harmed by internationally financed projects. We have to reach people with extremely limited Internet access and low literacy rates, so the voice API is a key tool for us in communicating with dispersed populations about the harm they face.

We utilize Twilio SMS as part of our communication strategy to inform our audience of key deadline and extension dates in the application process. It is currently used by our Marketing team but could be expanded for other department use cases.

With the introduction of two-factor authentication, our users want a single place to manage their time-based one-time passwords (TOTP) across the entire business. Authy improves on the de facto standard, Google Authentication in a number of ways. First, it offers backup of users TOTP passwords. This means that if you lose your phone (or another mobile device), you can easily recover your one-time passwords. Second, it offers multiple device support, enabling users to access their TOTPs from multiple devices. Finally, it offers a better user interface than Google Authenticator.